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Used VOLKSWAGENVehicle Finance Statues Disclosure for German Motor Store
Frequently asked questions
Who are we?
German Motor Store Limited is a dealership acting as a credit broker in arranging finance for vehicle transactions. Our registered office is:- German Motor Store Limited, Unit 1 Clarence Industrial Estate, Eastside Road, Chesterfield S41 9AT. England Company registration number:- 12958334 – Contact Phone Number:- 01246 455745
Are we authorised to arrange finance for you?
Yes, we are authorised and regulated for credit-broking by the Financial Credit Authority. (FCA). We are not a lender. Our FCA Firm reference number is 943471. For more information, please visit the FCA website at… https://register.fca.org.uk Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.
Can we give you independent advice?
We are not independent financial advisors and so are unable to provide you with financial advice.
Do we have to pay for our service or do you receive any commission?
You don't have to pay us for our service, but a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts but it will typically be based on a fixed percentage of the amount borrowed. This percentage may vary according to different factors, for example: the amount of credit; the age or type of vehicle; the type of finance product; or the funder’s assessment of the risk of lending. For your reassurance, we are not able to change the interest rate you pay in order to receive more commission from a particular broker or funder. Although rates and commissions may vary between our finance partners, our aim is always to secure finance from them which is appropriate to your circumstances and at the lowest interest rate available. If we are successful in obtaining an offer of finance for you and you would like to know the amount (or likely amount) we would receive if you decided to go ahead with the agreement and how that amount has been calculated, please contact us using the details above
How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance or employment. Further details of how your information will be used by us, funders and these fraud prevention agencies, and your data rights can be found here https://www.germanmotorstore.com/privacy_policy/ A full data protection notice/ privacy policy will be provided to you before we submit any application for finance on your behalf.
We are registered as a data controller with the Information Commissioner’s Office under registration number - ZB059020
What can you do if you wish to complain about our services or contact us?
If you have a complaint, please contact us by…
• Writing to us at German Motor Store, Unit 1, Clarence Industrial Estate, Eastside Road, Chesterfield, Derbyshire, S41 9AT.
• Email us at sales@germanmotorstore.com
• Telephone us on 01246 455745
If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (“FOS” - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers. [Further details about our complaints procedure and FOS are available on request and can be found on our website at www.germanmotorstore.com] If you require further information, please contact us by telephoning the above number(s) or emailing us at sales@germanmotorstore.com addressing your correspondence to [the Complaints Manager].
Frequently asked questions
Who are we?
German Motor Store Limited is a dealership acting as a credit broker in arranging finance for vehicle transactions. Our registered office is:- German Motor Store Limited, Unit 1 Clarence Industrial Estate, Eastside Road, Chesterfield S41 9AT. England Company registration number:- 12958334 – Contact Phone Number:- 01246 455745
Are we authorised to arrange finance for you?
Yes, we are authorised and regulated for credit-broking by the Financial Credit Authority. (FCA). We are not a lender. Our FCA Firm reference number is 943471. For more information, please visit the FCA website at… https://register.fca.org.uk Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.
Can we give you independent advice?
We are not independent financial advisors and so are unable to provide you with financial advice.
Do we have to pay for our service or do you receive any commission?
You don't have to pay us for our service, but a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts but it will typically be based on a fixed percentage of the amount borrowed. This percentage may vary according to different factors, for example: the amount of credit; the age or type of vehicle; the type of finance product; or the funder’s assessment of the risk of lending. For your reassurance, we are not able to change the interest rate you pay in order to receive more commission from a particular broker or funder. Although rates and commissions may vary between our finance partners, our aim is always to secure finance from them which is appropriate to your circumstances and at the lowest interest rate available. If we are successful in obtaining an offer of finance for you and you would like to know the amount (or likely amount) we would receive if you decided to go ahead with the agreement and how that amount has been calculated, please contact us using the details above
How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance or employment. Further details of how your information will be used by us, funders and these fraud prevention agencies, and your data rights can be found here https://www.germanmotorstore.com/privacy_policy/ A full data protection notice/ privacy policy will be provided to you before we submit any application for finance on your behalf.
We are registered as a data controller with the Information Commissioner’s Office under registration number - ZB059020
What can you do if you wish to complain about our services or contact us?
If you have a complaint, please contact us by…
• Writing to us at German Motor Store, Unit 1, Clarence Industrial Estate, Eastside Road, Chesterfield, Derbyshire, S41 9AT.
• Email us at sales@germanmotorstore.com
• Telephone us on 01246 455745
If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (“FOS” - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers. [Further details about our complaints procedure and FOS are available on request and can be found on our website at www.germanmotorstore.com] If you require further information, please contact us by telephoning the above number(s) or emailing us at sales@germanmotorstore.com addressing your correspondence to [the Complaints Manager].